RocketPlay Casino Live Support for Kiwis

RocketPlay Casino provides several contact methods for New Zealand players who need assistance. The support team operates 24/7 and can help with account issues, payment questions, game problems, and general inquiries.

Live Chat Support

The live chat feature is the fastest way to get help at Casino Rocket Play Online. Players can access it through the chat icon located in the bottom right corner of the website. After clicking the icon, enter your name and email address to start a conversation with a support agent.

Live chat connects you with support staff immediately. Most queries receive responses within 1–2 minutes. The service works on both desktop and mobile devices. Support agents can assist with account verification, bonus activation, withdrawal processing and technical issues.

Email Support

Players can send detailed questions to RocketPlay Casino’s support team via email. This method works well for complex issues that require documentation or screenshots. Email support responds within 24 hours.

To contact via email, send your message to the support address listed below. Include your account username and a clear description of your issue. Attach any relevant screenshots or documents that might help resolve your problem.

Phone Support

RocketPlay Casino offers phone support for urgent matters. The support line operates during standard business hours and provides direct access to customer service representatives. Phone support can handle account security issues, payment problems, and other time-sensitive concerns.

When calling, have your account information ready. This includes your username, registered email address, and any relevant transaction numbers. The support team may ask security questions to verify your identity before discussing account details.

Feedback Form

The website includes a feedback form for players who want to submit comments or suggestions. The form requires basic information including name, email address, and message.

Use the feedback form to:

  • Report website bugs or errors
  • Suggest new games or features
  • Submit complaints about service
  • Provide general feedback about the casino

The support team reviews all feedback submissions and responds when necessary. Response times for feedback forms vary depending on the nature of the submission.

Support for Common Issues

The support team regularly handles these types of requests:

  • Password resets and login problems
  • Deposit and withdrawal questions
  • Bonus terms and wagering requirements
  • Game malfunctions and disputes
  • Account verification procedures
  • Responsible gaming tools setup

Before contacting support, check the FAQ section on the website. Many common questions have answers available there, which can save time.

Response Times

Different contact methods have different response speeds:

  • Live chat: 1–2 minutes
  • Phone: Immediate during operating hours
  • Email: Within 24 hours
  • Feedback form: 24–48 hours

Priority goes to urgent issues involving account security or payment problems.

Contact Details

Email Address: [email protected]

Phone Number: +6495743028

Office Address: 24 McCrae Way, New Lynn, Auckland 0600, New Zealand

Operating Hours:

  • Live Chat: 24/7
  • Phone Support: Monday-Friday, 9:00 AM – 6:00 PM NZST
  • Email Support: 24/7 (responses within 24 hours)

The support team speaks English and can assist with all casino-related matters. Keep your account information secure and never share passwords with support staff or other players.